Terms & Conditions

1. Introduction and Acceptance

Welcome to Deep Sweets Restaurant. These Terms & Conditions govern your access to and use of our website deepsweets.in, online ordering services and related facilities.

By accessing our website, browsing the menu, creating an account, placing an order or using any service provided through the website, you agree to be bound by these Terms & Conditions.

2. About the Online Ordering Service

Deep Sweets provides an online platform through which customers may view available food and beverage products and place orders for pickup, takeaway or delivery, depending on the services available at the time of ordering.

Availability of products, delivery areas, ordering hours and other services may vary depending on operational conditions, stock availability and location.

We reserve the right to temporarily suspend or restrict online ordering where necessary for operational, technical, safety or other legitimate reasons.

3. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable Indian law to place an order through our website.

If a person who is not legally competent to enter into a transaction wishes to place an order, the order must be placed with the involvement and authorization of their parent or legal guardian, where legally permitted.

4. User Information and Account

When using our ordering services, you may be required to provide information such as your name, mobile number, email address and delivery details.

You agree that the information provided by you should be accurate, complete and current.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You should immediately notify us if you believe that your account or login information has been accessed without authorization.

5. Menu, Products and Availability

We make reasonable efforts to ensure that menu information, product descriptions, prices and images displayed on the website are accurate.

However, menu items may occasionally become unavailable due to stock limitations, kitchen operations, ingredient availability or other circumstances.

Product images are provided for representation purposes and the actual presentation of an item may vary slightly.

Product Availability

If an item becomes unavailable after an order has been placed, we may contact you regarding a suitable replacement, modification or cancellation of the affected item/order.

6. Prices, Taxes and Charges

Prices displayed on the website are subject to change without prior notice.

The applicable price at the time your order is successfully placed will generally apply to that order, subject to correction of obvious technical, typographical or pricing errors.

Applicable taxes, packaging charges, delivery charges or other applicable charges may be added to the order total and will be displayed where applicable before order completion.

7. Placing and Confirming Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order may be considered confirmed after successful submission and/or payment confirmation, depending on the payment method and ordering system being used.

We may contact you using the phone number or other contact information provided by you to confirm or clarify order details.

Deep Sweets reserves the right to reject, modify or cancel an order where reasonably necessary, including situations involving product unavailability, incorrect pricing, technical errors, service-area limitations or operational constraints.

8. Customer Responsibility for Order Details

You are responsible for reviewing your order before submitting it.

This includes checking:

• Selected food items and quantities.
• Customer name and contact number.
• Delivery address, where applicable.
• Special instructions.
• Payment method and total payable amount.

Deep Sweets will not be responsible for delays, failed deliveries or incorrect deliveries resulting from incorrect information provided by the customer.

9. Delivery

Delivery is available only in areas that are serviceable by Deep Sweets or its applicable delivery arrangements.

Estimated delivery times shown on the website are approximate and may vary due to order volume, weather, traffic, location, kitchen preparation time, delivery conditions or other factors.

You agree to remain reasonably available at the delivery address and provide accurate directions or instructions where necessary.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the location is inaccessible or adequate delivery instructions are not provided, additional charges or cancellation may apply where reasonably necessary.

10. Pickup and Takeaway Orders

Where pickup or takeaway is available, customers may collect their confirmed order from the designated Deep Sweets location within the applicable pickup period.

Customers are responsible for collecting their order at the designated location and within the communicated time where applicable.

Pickup timings may vary depending on restaurant operating hours and order preparation conditions.

11. Payment

We may offer one or more payment methods, including online payment and/or cash payment, depending on availability.

Online payments may be processed through third-party payment gateway providers.

By selecting an online payment method, you authorize the applicable payment provider to process the transaction for the amount displayed at checkout.

Deep Sweets does not request or require customers to disclose payment authentication credentials such as UPI PINs, banking passwords or card PINs through our customer-support channels.

12. Order Cancellation

Because food is prepared specifically after an order is received, cancellation may be restricted once preparation has started.

Where cancellation is available, the applicable cancellation conditions displayed during ordering or communicated by Deep Sweets shall apply.

Deep Sweets may cancel an order in circumstances including:

• Requested items are unavailable.
• The delivery location is outside the serviceable area.
• Incorrect or incomplete customer information is provided.
• The customer cannot be contacted when confirmation is necessary.
• Technical or payment processing issues occur.
• Operational circumstances prevent fulfillment of the order.
• Fraudulent, abusive or suspicious activity is detected.

13. Refunds and Order Issues

Refunds, where applicable, will be assessed according to the circumstances of the order and the applicable refund policy.

Customers should contact Deep Sweets as soon as reasonably possible if they receive:

• A wrong item or wrong order.
• A missing item.
• A significantly damaged order.
• An order that appears to have been tampered with.
• An order with another material fulfillment issue.

We may request photographs, order details or other reasonable information to investigate and resolve an order complaint.

Approved refunds will generally be processed through the applicable payment method or payment provider, subject to processing timelines.

14. Food Quality, Allergies and Dietary Requirements

Customers should carefully review available menu information and inform Deep Sweets of relevant dietary requirements or allergies before placing an order where such communication is supported.

Although we take reasonable precautions in food preparation, our kitchen may handle various ingredients and allergens.

If you have a serious food allergy or medical dietary requirement, please contact Deep Sweets directly before ordering so that we can advise whether we are able to accommodate your requirement.

15. Offers, Discounts and Promotions

Deep Sweets may from time to time provide promotional offers, discounts, coupons or other benefits.

Each promotion may be subject to additional conditions such as minimum order value, validity period, eligible products, payment method or usage limits.

Unless specifically stated otherwise, promotional offers cannot be combined and may be withdrawn, modified or discontinued subject to applicable law.

Deep Sweets reserves the right to reject promotional benefits where misuse, manipulation or fraudulent activity is reasonably suspected.

16. Prohibited Use

You agree not to misuse the website or ordering services.

Prohibited activities include, but are not limited to:

• Using the website for unlawful purposes.
• Attempting to gain unauthorized access to the website or server.
• Introducing malicious software, viruses or harmful code.
• Attempting to interfere with website operations.
• Using another person's account or identity without authorization.
• Providing knowingly false or misleading information.
• Fraudulently manipulating orders, payments, coupons or promotions.
• Using automated systems to abuse or overload the website.
• Copying or commercially exploiting website content without permission.

17. Intellectual Property

Unless otherwise stated, the content available on deepsweets.in, including logos, branding, photographs, graphics, text, menu presentation, website design, software and other materials, is owned by or licensed to Deep Sweets and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful purposes only.

You must not reproduce, modify, distribute, sell, publicly display, commercially exploit or create derivative works from website content without prior written permission, except where permitted by applicable law.

18. Third-Party Services and Links

Our website may use or link to third-party services such as payment gateways, WhatsApp, analytics providers, maps, hosting services or other external platforms.

Third-party services are governed by their own terms and privacy policies. Deep Sweets is not responsible for the independent policies, security practices or availability of third-party services.

19. Website Availability and Accuracy

We make reasonable efforts to keep the website available and information accurate. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

Temporary interruptions may occur because of maintenance, upgrades, hosting problems, internet connectivity issues, security incidents or circumstances beyond our reasonable control.

We reserve the right to modify, suspend or discontinue any part of the website or online ordering service without prior notice where reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Deep Sweets shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of the website or ordering services.

We shall not be responsible for losses resulting from circumstances beyond our reasonable control, including internet failures, payment gateway failures, telecommunications failures, extreme weather, traffic conditions or other force majeure events.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Deep Sweets, its owners, employees, representatives and service providers from claims, losses, liabilities or reasonable expenses arising from:

• Your violation of these Terms & Conditions.
• Your misuse of the website or ordering service.
• Fraudulent or unauthorized activity carried out through your account.
• Your violation of applicable law or third-party rights.
• Information or material unlawfully submitted by you.

22. Force Majeure

Deep Sweets shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, floods, earthquakes, fire, severe weather, epidemic or pandemic events, strikes, civil disturbances, government restrictions, transport disruptions, power failures, internet outages, cyber incidents, technical failures or other events beyond reasonable control.

23. Suspension or Termination

Deep Sweets may restrict, suspend or terminate access to its online ordering services where reasonably necessary, including in cases of suspected fraud, abuse, misuse, violation of these Terms & Conditions or security concerns.

We may also suspend services temporarily for maintenance, technical upgrades or operational reasons.

24. Changes to These Terms

Deep Sweets may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.

The updated version will be published on this page together with the revised "Last Updated" date.

Continued use of the website or online ordering services after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by law.

25. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue to remain in full force and effect.

26. Entire Agreement

These Terms & Conditions, together with the Privacy Policy and any other policies specifically referenced on the website, constitute the terms governing your use of the Deep Sweets online ordering service.

Where a specific promotion, service or ordering feature contains additional terms, those terms may apply to the relevant service in addition to these Terms & Conditions.

27. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms & Conditions or the use of the Deep Sweets website shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of Deep Sweets Restaurant.

28. Contact and Customer Support

If you have any questions regarding these Terms & Conditions, your order or our online ordering services, you may contact Deep Sweets Restaurant using the details below.

29. Acceptance of Terms

By accessing deepsweets.in, using the online ordering system or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should discontinue use of the website and online ordering services.