Privacy Policy

1. Introduction

Welcome to Deep Sweets Restaurant. This Privacy Policy explains how we collect, use, store and protect information when you visit or use our website deepsweets.in, place an order, contact us, or use any service available through our online ordering portal.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information You Provide

• Name
• Mobile/phone number
• Email address, if provided
• Delivery address
• Billing information, where applicable
• Order details and order history
• Special instructions or comments provided with an order
• Information provided when contacting customer support

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• Basic website usage information

3. How We Use Your Information

We may use the information collected from you for the following purposes:

• To receive and process your food orders.
• To confirm and manage your orders.
• To arrange food delivery to the address provided by you.
• To contact you regarding your order.
• To provide customer support.
• To respond to your questions, complaints or requests.
• To process payments through applicable payment providers.
• To maintain order records and transaction history.
• To improve our website, ordering system and customer experience.
• To prevent fraud, misuse or unauthorized activity.
• To comply with applicable laws and legal requirements.

4. Food Orders and Delivery Information

When you place an order through our website, we need certain information such as your name, phone number and delivery address to prepare and deliver your order.

Your contact information may also be used to communicate with you regarding order confirmation, preparation, delivery, cancellation, payment or other matters directly related to your order.

Please ensure that the delivery information provided by you is accurate and belongs to you or that you are authorized to provide it.

5. Payment Information

Where online payment is available, payments may be processed through third-party payment service providers.

Deep Sweets Restaurant does not intend to store your complete debit card, credit card, UPI PIN, banking password or other sensitive payment authentication credentials on its website unless explicitly stated otherwise.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable laws.

6. WhatsApp and Customer Communication

Our website may provide an option to contact Deep Sweets Restaurant through WhatsApp, phone or other communication channels.

If you choose to contact us through WhatsApp or another third-party communication service, your communication may also be subject to the privacy policy and terms of that third-party service.

We may use the information shared during such communication to respond to your enquiry, assist with an order or provide customer support.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used for purposes such as:

• Remembering shopping cart or session information.
• Maintaining website functionality.
• Understanding website traffic and usage.
• Improving website performance.
• Remembering certain preferences.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Sharing of Information

We do not sell your personal information to third parties.

We may share limited information where reasonably necessary to provide our services, including with:

• Payment processing providers.
• Delivery personnel or delivery service providers.
• Website hosting and technical service providers.
• Website analytics or security service providers.
• Customer support or communication service providers.
• Government authorities where legally required.

Information shared with service providers should be limited to what is reasonably necessary for the relevant service or purpose.

9. Data Security

We take reasonable technical and organizational measures to protect the information collected through our website from unauthorized access, misuse, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, record-keeping, dispute resolution, fraud prevention and compliance with applicable legal requirements.

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.

11. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction or deletion of certain personal information.

If you believe that information associated with you is inaccurate, you may contact us and request that it be corrected.

Where processing is based on consent, you may also request withdrawal of consent, subject to applicable law and any legal or operational consequences of such withdrawal.

12. Children's Privacy

Our online ordering services are intended for use by individuals who can legally enter into transactions under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

13. Third-Party Websites and Services

Our website may contain links, payment services, communication tools or other integrations provided by third parties.

We are not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised "Last Updated" date. You are encouraged to review this page periodically.

15. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact Deep Sweets Restaurant.

16. Acceptance of This Policy

By using the Deep Sweets Restaurant website or placing an order through our online ordering portal, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the website and its online ordering services.